Testimonials

I spoke with Mona and then met with her at our home. I was concerned that our house, with a zero lot would be tough to sell. Mona and team made the process incredibly easy and took extra steps many other Realtors don’t, like including professional staging in the package, having professional photographs taken, and a lot more. We were very pleased with the listing.
In less than 2 weeks we got an offer, and accepted it.
It couldn’t have been a more pleasant experience.

I’ve recommended the Mona Koussa Real Estate Team to everyone I know. She’s a true professional and a genuinely nice person.

Eniko  

Mona and her team worked tirelessly to make the home buying processing a positive experience for us. She made herself regularly available and always answered our questions promptly.

I’m convinced if we didn’t have someone with Mona’s level of skill at negotiating, it would have taken us much longer to find our dream home at a price we could afford.

We could tell her team always had our best interests at heart.

Shane Gallagher  

I have bought and sold quite a few homes over the years and the team of Mona and Abe have become like family to me. The entire process is seamless. In every aspect the service they provide is stellar. I won’t buy or sell unless I have the support from Mona and Abe. Words don’t do justice if you need to buy or sell I highly recommend these two awesome people! Thank you Mona and Abe!

David Clemons  

We have used Mona Koussa and her team twice now, both to buy our home (2016) and sell our home (2021). Both times have been an incredible experience and highly recommended! We’ve already referred her to family and friends. She does a tremendous job of walking you through the buying/selling process, creates a great strategic plan based on feedback, and executes everything in a quick and seamless fashion. She is always responsive, provides lots of details and answers each question we have thoroughly. Each person we’ve encountered through the process speaks very highly of working with Mona and her team. They have exceeded our expectations both times and we will definitely use again in the future.

Tyson Lamp  

Writing a review for Mona Koussa!? Where shall I start…!?
Everything about Mona and her team is A+++!
She knows the East Bay real estate market inside out. She is so knowledgeable, friendly, supportive, customer minded, always on top, thorough, ultra professional, persistent, determined, etc. As a client, it put us always at ease and knowing we had our best advocate out there for us.
Our search was a difficult one because we knew exactly what we wanted, but there were very few potential homes to match that. Mona persevered like we could never have expected any realtor to do. We visited 150 properties before finally landing our dream home. 150 properties, over 9+ months of searching.

Thierry Doyen  

Selling our house with Mona and her team was the most wonderful experience. Mona came in and assessed our house to see what we needed from decluttering, painting, and staging. She gave us pictures of what to do in my house, a precise schedule everyday until the open house. We even got a preemptive offer just from the photoshoot we did.
We sold our house in 3 days. Mona and her team were consistently professional, considerate, and went above and beyond to make sure that we felt comfortable with all ours decisions. I would recommend anyone Mona and her top notch team. We got an offer way over our asking price. They get the job done!

Anh Seidler  

Having a professional Real Estate Agent is very important, and Mona is the most professional agent I have worked with so far. I noticed she loves this industry, and she has an incredible experience. She is very organized, and she provided a very detail plan and schedule to work trough the process of selling our house. She also recommended to us professional contractors who remodeled and improved our house before putting it in the market.  
She is also an Interior Designer, so she helped us to select the best upgrades and decoration to perform de Open House

Ernesto Aguilar  

Mona and her team are an incredible group of professionals. Her expertise and knowledge far exceeded my expectations. She came to my home on a Sunday night with little warning that I needed to sell my home quickly to purchase another one and had it staged and list in 24 hours. Her follow thru and attention to details were very comforting to me. I highly recommend her and her team to list and sell your home. She will get the job done. She an expert in the Tri City Area. Any questions. You can contact me.

Richard and Lindat  

Mona has excellent knowledge of the local market, the properties available, market prices, and strategies for making offering prices and terms. In addition, she has provided excellent post-closing follow up for remodeling and modifications to the property.

Robert  

Working with Mona was a pleasure. She was extremely knowledgeable and the best part was, she was an unbiased guide for the whole home buying process. She lives in the area and hence has great local knowledge and is always keeping up with the latest market tends.

Ayona  

Mona was incredibly helpful, from start to finish. We had to close on our East Bay home from the East Coast, and it was wonderful having her nearby to help us with everything we needed. Her advice was focused and unbiased, and she was always willing to go the extra mile to to get us our house.

Nilkanth P.   

If there were 6 stars to give this agent I would . At the time of my transaction I was working with 3 realtors, Mona stood out way above them all, and lead me calming through each transaction , highly recommend .

Michelle   

I felt like were demanding customers, coming from the Chicago market, unused to the area & prices & pace of the California real estate market. Mona & Her Husband/Partner Abe were patient and willing to show us as many houses as we wanted to see in such a short time frame till we felt comfortable in placing an offer on a house. She was able to help us negotiate the best offer and I feel like in the end, we received the best house for us at the absolute best price, because of her. There were severely unusual complications to our escrow process and she was able to facilitate a beneficial resolution. I would definitely recommend her to anyone & only use her again if I was looking to buy in her area.

Kevin  

Mona turned out to be an angel from the GODS. I was a newbie and green she held my had through the whole process and never made me feel dumb. (She even went to Home Depot with me!!) And this was to sell a $150K condo that she probably didn’t make a dime considering how much time I spent asking her questions. She helped me find a house too a steered me in a great direction. I have been using her ever since and will continue to do so. She has a keen memory and excellent people skills. Her husband, Abe isn’t too bad either. She really is the best. I highly recommend.

W. Tremellen 

Mona helped us buy our dream home. She is a thorough professional, highly responsive and knowledgeable about the East Bay housing market. She showed us a variety of properties and had all the market analysis in order. Once our offer on our prospective home was accepted, she scheduled all the necessary inspections in a short duration. She is absolutely the best! I highly recommend her.

Deepa Nag

Mona is an absolutely amazing individual, and an even more fantastic realtor! She truly was a pleasure to work with, and we enjoyed every step of the process. Mona is extremely knowledgeable on the ins and outs of the home buying process, which definitely made us feel absolutely comfortable and confident. We’ll definitely be working with Mona again, and more importantly, we feel like we’ve made a new friend! 🙂

Jack and Amy Daswani

Mona just helped me sell my house at the top price in my neighborhood in a very short time with only one open house. She and her team were willing to spend time identifying the best way to sell my house and did a very good job staging my house. I had go through 2.5 months of bad experiences with my past agent. When I met Mona, I was very exhausted and frustrated. However when Mona stepped in everything magically changed. Her excellent knowledge, fast customer response and warm personality made her a standout. I can totally tell the difference. She is efficient and always can find the right solution whenever there is a problem. And she is positive and calm. Working with her is always a pleasure.
She helped me find a new house very quickly right after. As a local agent she knew the area very well so we clients can spend our money wisely finding the right house. We are in the process of closing my new house now. And I am really happy we’ve found a deal. A home is probably the biggest thing for most families so choosing a good realtor is so important. She did everything right! I definitely recommend Mona and her team. She is the best!

Leslie

I had the most pleasant opportunity to have come upon Mona and her team to administer my real estate transaction. Professional and personally accommodating, I found their services top notch while personalized. I found that they listened to my concerns and addressed them expediently. I highly recommend Mona and eHomeSurf Real Estate team.

Maria

My wife, Sonal, and I purchased a Home in the Oakley-area a few years ago. We were looking to sell our home and move to San Ramon area. Mona Koussa was the third and final Agent we worked-with to sell our home. Previous challenges with Agents included lack of communications, inexperienced advice on House-staging, not having a Marketing plan, etc.
These are examples of fundamental traits that are critical in an Agent, from our perspective. Mona possessed not only these characteristics – but gave visibility to Sonal and I on other best practices on selling our Home. In short-time after on-boarding Mona, we were able to sell our Oakley in competitive price for the area.
Sonal and I were looking for a single-family Home in the San Ramon-area. Mona has in-depth knowledge of the San Ramon and neighboring areas. Her background from a Real Estate Agent and Resident perspective are invaluable. The experience that Mona brought helped Sonal and I down-select our options in comfortable-manner. Mona was the third and final Agent we worked – from a Buying perspective.
The service and personal attention we received from Mona and her staff from the last several months was exceptional! Regardless of whether you are buying or selling, I would highly recommend Mona to help you in this life changing move. We could not have asked for a better Realtor to guide us through the process.

Neeraj and Sonal Kaushal

I am so glad to have Mona as my realtor to help me with my last real estate transaction. It was a short sale so the process was rather long and complicated but Mona had made it really easy for me. Mona is such a wonderful person to work with. Mona is very knowledgeable, experienced and has great negotiation skills. She really listens to my needs and concerns and is very patient. Mona is also very flexible and accessible. I will definitely have Mona again for my future real estate needs and would recommend Mona to all of my friends who are looking for the BEST realtor to work with. Thank you so much Mona, Abe and Carol for all your help.

TU TRAN

Mona is GREAT. We were using another realtor in the area that always seemed just a little too busy and rushed and we felt we were not getting anywhere. When ZiQin and I met Mona, it was like a weight being lifted off of our shoulders. She is extremely intuitive and successfully balanced the wants and needs of my wife and I. As busy as she is she makes her clients feel as though they are the only priority she has with absolute focus. Thanks to her our little girls have a home to call their own. We will refer Mona anytime we can.

Rex and ZiQin

Mona is the most thorough and thoughtful real estate agent I have ever encountered, not some days, but all the time. Buying property is extremely stressful and there are layers of unknowns to me as the buyer that she shared with me to make the transaction smooth, and where I felt educated and empowered. Mona answered my calls in the early morning and late evenings, she was there for my every question. I needed information for neighbors to cut a tree, she found it, I needed help remodeled she gave me a list of contractors she herself has hired, as well as helped me secure a great mortgage- she’s the one stop for all your real estate needs. Most importantly, she listens to you and your needs, and if she can’t help you she’ll get the right person too. I can’t say enough good things about Mona. I will definitely use her services again and refer others to her. Thank you Mona!

Renda

I had the privilege and pleasure of working with Mona—an extraordinary realtor—during my sixth real estate transaction. This experience was absolutely THE BEST EXPERIENCE I’ve had among my six real estate transactions! Imagine this: a buyer relocating from out of state with relocation benefits, a seller relocating out of state with their own relocation benefits, a pit-bull relocation company on the seller’s side, a heated buyer’s market with properties selling for 150% or more above listing prices and a mid-stream change in selling agent. Not only was Mona able to negotiate a price $65K less than what the seller’s originally wanted, Mona remained calm and focused. She’s a rare gem!

Allum & Melody

I am so glad I listened to my friend’s recommendation and sought the services of Mona. This was my first time buying a house and like many first time buyers, I was nervous but Mona couldn’t have been more patient and understanding. She was able to answer all my questions and guide me through each step of the process. Once negotiations began, she was in constant communication and made sure escrow went smoothly. Not only was Mona great but so was her team. Would definitely recommend Mona to friends and family.

R Reyes

Mona is an ambassador to your ideal home. She is the tops when it comes to knowing the market and picking up what is most important to you. She takes her time and is thorough. She is patient and has a wonderful personality and is just overall fun to work with in finding your home. She helped my husband and I find our home on more than one occasion and has never let us down. It would be not only remiss not to hire her, but prudent, if you have the opportunity.

Sherman & Heather

Mona made our house buying process absolutely hassle free and listened to our concerns and worked through them. She is a great realtor and a gem of a person. We were lucky to have her represent us.

Many thanks to her and we would definitely refer her to family and friends.

Amoolya and Pragya

Mona worked countless hours with my wife and I in order to find just the right house for us we were very particular in what we wanted and Mona stuck with us and found us the home we were looking for. We are very pleased with the home we chose and Mona was with us every step of the way. Mona did a fantastic job we are sure glad we had her as our agent.

Bob & Lilly

Hi Mona,
We hope you and your family had a wonderful holiday season. I came across an old e-mail you sent us and just wanted to say hello. We love our new home and just wanted to say thank you for all your hard work. The neighborhood is great, house is totally great but still trying to figure out the pool, lol! Looks like Bill is our mayor, hmmm. If I have any friends in need of a realtor I will definitely give them your number. Have a great new year!

Vicki and Bruce

We’ve had business with Mona for the last 9 years. She assisted us in buying our home and multiple rental properties: single family homes and apartment buildings. She is efficient, highly organized and knowledgeable agent with the wide range of well established connections in the real estate world in San Francisco and Bay Area. Mona works with the specific requests of a client, always offers unbiased opinion and up-to-date financial advise. We highly recommend Mona’s services to anyone who plans to invest into real estate market or intends to buy a home.

Inna

I am so glad I listened to my friend’s recommendation and sought the services of Mona. This was my first time buying a house and like many first time buyers, I was nervous but Mona couldn’t have been more patient and understanding. She was able to answer all my questions and guide me through each step of the process. Once negotiations began, she was in constant communication and made sure escrow went smoothly. Not only was Mona great but so was her team. Would definitely recommend Mona to friends and family.

Roseanne

Mona provided us with all the useful information regarding the present market conditions and those items necessary to properly price and sell our house. I especially appreciated that when push came to shove with one buyer, she had no problem in telling us that we could just not accept the offer and to hold on for the next one. Some agents would do anything to get you to sign the acceptance but Mona was definitely on our side. Everything we asked about was presented back to us in a timely and professional manner. We would definitely use her again.

James

Mona is very knowledgeable, efficient and made the process of selling my home as seamless as possible. Her team is fantastic and really made me feel comfortable.

Vanessa Miller

Mona made my house buying experience one worth remembering. She was informative and transparent, giving me, the buyer, the necessary details to make the best judgment call. Mona became more than just a realtor, but a confidant that was consultative and it led me to my best course of action. She is responsive and her team on several occasions went far beyond their standard duties to make my life easier. Thank you Mona, if it wasn’t for you, purchasing a place would have been impossible.

Jimmy

Mona helped us buy our 1st house this year & we could not be happier!! She was extremely patient with us during this whole process and had a sincere interest in making sure we were going to be happy with our purchase. She is not in it to just make a sale… she really cares about her client’s long term satisfaction. Not only is Mona amazing, but she has a great support team behind her as well. I would recommend her to anyone and will be using Mona in all my future deals.

Amber

Mona and her team sold my home back in ’06 and are now trying to find me home. They are incredible!!! She is so patient, kind, and very understanding. She is always willing to go the extra mile. Hands down BEST Realtor EVER!!!

Vanessa Rose

10 years ago i was fortunate to meet Mona, Abe and her team. I am a general contractor and home owner and with her help have been able to buy and sell multiple rentals and properties .i do not hesitate to when asked to refer Mona and her team to my friends and business associates. We work closely with her on each and every purchase that we make and always know that we are well represented. As she has seen my family grow from one to four children she was especially helpful in helping my families secure a mini ranch in Castro valley that I believe I will likely retire to. Mona is always a consummates professional and friend that looks not only at the day to day but the future of her clients.

John

Mona was our realtor for our son’s first place. She and her partner Abe spent every Sunday for months with us searching for the right place. When our son made his offer it was on a short sale. We new it would take time but had no idea what we were in for. Mona was wonderful. She always kept in touch, spent many hours dealing with the seller’s agent and the banks. At the end it looked like the sale was not going to go through and we were all disappointed. As luck would have it things did work out. It took six months before my son moved in but he is so happy now. It was worth the wait. I would and have recommended Mona to my co-workers. If we are in the market again to buy or sell a home Mona will be the one we call. Her entire company is wonderful to work with.

Kate

Mona is an experienced and detail oriented realtor. She is knowledgeable about our local area and all the mechanics of the real estate process. She has an excellent reputation in the industry and is respected by her colleagues. She is also caring and patient. I had to sell my parents property after they passed away. The timing was horrible as it was in the middle of a rough real estate market. However Mona helped me through each phase of the process and was critical to allowing the sell to go through. I could not have gotten through everything without her expertise.

Syreeta

Prudential is very lucky to have an agent like Mona. We interviewed several others, and we almost signed, but it was our neighbor who gave us Mona’s name. We are very fortunate to get that information. I knew from the moment she walked into our house that I was going to enjoy working with her. Although, her disposition was very casual, she was always very professional. Mona’s style was awesome- all Real Estate agents should be like her! We love her.

Doug & Mara

I was pleased to be able to work with Mona. She answered all my questions and guided me where I was uncertain. She is a very pleasant person.

Nona

She was very helpful in coordinating the work to be done on the house, I had already moved out of the area.

Edward

Mona was very nice and outgoing. She seemed to know what best for my family. She was always there when we needed her. She can really do the job. She worked really hard helping me finding the house.

Nguyen

It was exemplary. I’ am an attorney who often deals with Real Estate disputes, Mona did an excellent job, was professional, attentive, and her experience showed. I would re-employ Mona to represent me in future Real Estate transactions. I’d be happy to act as a reference for Mona.

William