Our excellent reputation is built on our clients' experiences. We get lots of great feedback. Those testimonials come from clients who we helped buy or sell homes in the east bay. The testimonials below offer just a smattering of what they have to say about our real estate services.

If you want to offer your feedback, feel free to Contact Us. Please recommend our services on Zillow.com

I had the most pleasant opportunity to have come upon Mona and her team to administer my real estate transaction. Professional and personally accommodating, I found their services top notch while personalized. I found that they listened to my concerns and addressed them expediently. I highly recommend Mona and eHomeSurf Real Estate team.

Maria

My wife, Sonal, and I purchased a Home in the Oakley-area a few years ago. We were looking to sell our home and move to San Ramon area. Mona Koussa was the third and final Agent we worked-with to sell our home. Previous challenges with Agents included lack of communications, inexperienced advice on House-staging, not having a Marketing plan, etc. These are examples of fundamental traits that are critical in an Agent, from our perspective. Mona possessed not only these characteristics – but gave visibility to Sonal and I on other best practices on selling our Home. In short-time after on-boarding Mona, we were able to sell our Oakley in competitive price for the area. Sonal and I were looking for a single-family Home in the San Ramon-area. Mona has in-depth knowledge of the San Ramon and neighboring areas. Her background from a Real Estate Agent and Resident perspective are invaluable. The experience that Mona brought helped Sonal and I down-select our options in comfortable-manner. Mona was the third and final Agent we worked – from a Buying perspective. The service and personal attention we received from Mona and her staff from the last several months was exceptional! Regardless of whether you are buying or selling, I would highly recommend Mona to help you in this life changing move. We could not have asked for a better Realtor to guide us through the process.

Neeraj and Sonal Kaushal

I am so glad to have Mona as my realtor to help me with my last real estate transaction. It was a short sale so the process was rather long and complicated but Mona had made it really easy for me. Mona is such a wonderful person to work with. Mona is very knowledgeable, experienced and has great negotiation skills. She really listens to my needs and concerns and is very patient. Mona is also very flexible and accessible. I will definitely have Mona again for my future real estate needs and would recommend Mona to all of my friends who are looking for the BEST realtor to work with. Thank you so much Mona, Abe and Carol for all your help.

TU TRAN

Mona is GREAT. We were using another realtor in the area that always seemed just a little too busy and rushed and we felt we were not getting anywhere. When ZiQin and I met Mona, it was like a weight being lifted off of our shoulders. She is extremely intuitive and successfully balanced the wants and needs of my wife and I. As busy as she is she makes her clients feel as though they are the only priority she has with absolute focus. Thanks to her our little girls have a home to call their own. We will refer Mona anytime we can.

Rex and ZiQin

Mona is the most thorough and thoughtful real estate agent I have ever encountered, not some days, but all the time. Buying property is extremely stressful and there are layers of unknowns to me as the buyer that she shared with me to make the transaction smooth, and where I felt educated and empowered. Mona answered my calls in the early morning and late evenings, she was there for my every question. I needed information for neighbors to cut a tree, she found it, I needed help remodeled she gave me a list of contractors she herself has hired, as well as helped me secure a great mortgage- she's the one stop for all your real estate needs. Most importantly, she listens to you and your needs, and if she can't help you she'll get the right person too. I can't say enough good things about Mona. I will definitely use her services again and refer others to her. Thank you Mona!

Renda

I had the privilege and pleasure of working with Mona---an extraordinary realtor---during my sixth real estate transaction. This experience was absolutely THE BEST EXPERIENCE I've had among my six real estate transactions! Imagine this: a buyer relocating from out of state with relocation benefits, a seller relocating out of state with their own relocation benefits, a pit-bull relocation company on the seller's side, a heated buyer's market with properties selling for 150% or more above listing prices and a mid-stream change in selling agent. Not only was Mona able to negotiate a price $65K less than what the seller's originally wanted, Mona remained calm and focused. She's a rare gem!

Allum & Melody

I am so glad I listened to my friend's recommendation and sought the services of Mona. This was my first time buying a house and like many first time buyers, I was nervous but Mona couldn't have been more patient and understanding. She was able to answer all my questions and guide me through each step of the process. Once negotiations began, she was in constant communication and made sure escrow went smoothly. Not only was Mona great but so was her team. Would definitely recommend Mona to friends and family.

R Reyes

Mona is an ambassador to your ideal home. She is the tops when it comes to knowing the market and picking up what is most important to you. She takes her time and is thorough. She is patient and has a wonderful personality and is just overall fun to work with in finding your home. She helped my husband and I find our home on more than one occasion and has never let us down. It would be not only remiss not to hire her, but prudent, if you have the opportunity.

Sherman & Heather

Mona made our house buying process absolutely hassle free and listened to our concerns and worked through them. She is a great realtor and a gem of a person. We were lucky to have her represent us.

Many thanks to her and we would definitely refer her to family and friends.

Amoolya and Pragya

Mona worked countless hours with my wife and I in order to find just the right house for us we were very particular in what we wanted and Mona stuck with us and found us the home we were looking for. We are very pleased with the home we chose and Mona was with us every step of the way. Mona did a fantastic job we are sure glad we had her as our agent.

Bob & Lilly

Hi Mona,
We hope you and your family had a wonderful holiday season. I came across an old e-mail you sent us and just wanted to say hello. We love our new home and just wanted to say thank you for all your hard work. The neighborhood is great, house is totally great but still trying to figure out the pool, lol! Looks like Bill is our mayor, hmmm. If I have any friends in need of a realtor I will definitely give them your number. Have a great new year!

Vicki and Bruce

We've had business with Mona for the last 9 years. She assisted us in buying our home and multiple rental properties: single family homes and apartment buildings. She is efficient, highly organized and knowledgeable agent with the wide range of well established connections in the real estate world in San Francisco and Bay Area. Mona works with the specific requests of a client, always offers unbiased opinion and up-to-date financial advise. We highly recommend Mona's services to anyone who plans to invest into real estate market or intends to buy a home.

Inna

I am so glad I listened to my friend's recommendation and sought the services of Mona. This was my first time buying a house and like many first time buyers, I was nervous but Mona couldn't have been more patient and understanding. She was able to answer all my questions and guide me through each step of the process. Once negotiations began, she was in constant communication and made sure escrow went smoothly. Not only was Mona great but so was her team. Would definitely recommend Mona to friends and family.

Roseanne

Mona provided us with all the useful information regarding the present market conditions and those items necessary to properly price and sell our house. I especially appreciated that when push came to shove with one buyer, she had no problem in telling us that we could just not accept the offer and to hold on for the next one. Some agents would do anything to get you to sign the acceptance but Mona was definitely on our side. Everything we asked about was presented back to us in a timely and professional manner. We would definitely use her again.

James

Mona is very knowledgeable, efficient and made the process of selling my home as seamless as possible. Her team is fantastic and really made me feel comfortable.

Vanessa Miller

Mona made my house buying experience one worth remembering. She was informative and transparent, giving me, the buyer, the necessary details to make the best judgment call. Mona became more than just a realtor, but a confidant that was consultative and it led me to my best course of action. She is responsive and her team on several occasions went far beyond their standard duties to make my life easier. Thank you Mona, if it wasn't for you, purchasing a place would have been impossible.

Jimmy

Mona helped us buy our 1st house this year & we could not be happier!! She was extremely patient with us during this whole process and had a sincere interest in making sure we were going to be happy with our purchase. She is not in it to just make a sale... she really cares about her client's long term satisfaction. Not only is Mona amazing, but she has a great support team behind her as well. I would recommend her to anyone and will be using Mona in all my future deals.

Amber

Mona and her team sold my home back in '06 and are now trying to find me home. They are incredible!!! She is so patient, kind, and very understanding. She is always willing to go the extra mile. Hands down BEST Realtor EVER!!!

Vanessa Rose

10 years ago i was fortunate to meet Mona, Abe and her team. I am a general contractor and home owner and with her help have been able to buy and sell multiple rentals and properties .i do not hesitate to when asked to refer Mona and her team to my friends and business associates. We work closely with her on each and every purchase that we make and always know that we are well represented. As she has seen my family grow from one to four children she was especially helpful in helping my families secure a mini ranch in Castro valley that I believe I will likely retire to. Mona is always a consummates professional and friend that looks not only at the day to day but the future of her clients.

John

Mona was our realtor for our son's first place. She and her partner Abe spent every Sunday for months with us searching for the right place. When our son made his offer it was on a short sale. We new it would take time but had no idea what we were in for. Mona was wonderful. She always kept in touch, spent many hours dealing with the seller's agent and the banks. At the end it looked like the sale was not going to go through and we were all disappointed. As luck would have it things did work out. It took six months before my son moved in but he is so happy now. It was worth the wait. I would and have recommended Mona to my co-workers. If we are in the market again to buy or sell a home Mona will be the one we call. Her entire company is wonderful to work with.

Kate

Mona is an experienced and detail oriented realtor. She is knowledgeable about our local area and all the mechanics of the real estate process. She has an excellent reputation in the industry and is respected by her colleagues. She is also caring and patient. I had to sell my parents property after they passed away. The timing was horrible as it was in the middle of a rough real estate market. However Mona helped me through each phase of the process and was critical to allowing the sell to go through. I could not have gotten through everything without her expertise.

Syreeta

Prudential is very lucky to have an agent like Mona. We interviewed several others, and we almost signed, but it was our neighbor who gave us Mona's name. We are very fortunate to get that information. I knew from the moment she walked into our house that I was going to enjoy working with her. Although, her disposition was very casual, she was always very professional. Mona's style was awesome- all Real Estate agents should be like her! We love her.

Doug & Mara

I was pleased to be able to work with Mona. She answered all my questions and guided me where I was uncertain. She is a very pleasant person.

Nona

She was very helpful in coordinating the work to be done on the house, I had already moved out of the area.

Edward

Mona was very nice and outgoing. She seemed to know what best for my family. She was always there when we needed her. She can really do the job. She worked really hard helping me finding the house.

Nguyen

It was exemplary. I’ am an attorney who often deals with Real Estate disputes, Mona did an excellent job, was professional, attentive, and her experience showed. I would re-employ Mona to represent me in future Real Estate transactions. I’d be happy to act as a reference for Mona.

William